Return | Refund | Exchange Policies

We strive to deter fraud and at the same time enhance our customer's experience with Lullili. These policies seem to work best for us and our returning customers.

We have a 10-day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return request, contact us at: fun@luvlilly.com

Please note that returns will need to be sent to the address given in our email response to your request.

If your return is accepted for return, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting return approval will not be accepted.

Damages and issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right. You have just 3 Days to do this!

Exceptions / non-returnable items

Certain types of items cannot be returned, like custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for any under garments, swimwear or lingerie These include underwear, or bras. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. No exchanges per se are available.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Refunds are available only in the case that your item has not arrived in a reasonable amount of time (we consider 20 working days the minimum amount of time).

If more than 15 business days have passed since we’ve approved your refund, please contact us at fun@luvlilly.com.